Identifying What’s Going Wrong
Common Symptoms and Observations
Before diving into solutions, it’s important to precisely pinpoint the cause of your Joy-Con’s disconnection woes. A clear understanding of the problem is the first step to a successful fix.
Start by noting *when* the disconnection happens. Is it consistent? Does it happen in all games, or just specific ones? Does it occur regardless of the distance between the controller and the console? Does only one Joy-Con disconnect, or both? This information will guide your troubleshooting efforts.
Consider your surroundings. Are you playing near other devices that use Bluetooth or Wi-Fi, which might cause interference? Microwaves, wireless routers, or even other Bluetooth devices can potentially disrupt the signal. Have you moved the console recently? Perhaps the console is placed somewhere that partially blocks the signal to the Joy-Cons. Even something as simple as placing your hands in front of the Joy-Con receiver can impede the connection.
Furthermore, is the problem isolated to only one specific Joy-Con? If the left Joy-Con is the only one cutting out while the right one works, this might indicate a problem with the left controller’s internal components. Alternatively, is the problem specific to using the Joy-Cons when they are detached, or does the issue persist when they are attached to the Switch itself? Taking note of these observations can help you narrow down the possible causes.
First Steps: Software Updates and Basic Checks
Updating the Switch and Joy-Con Firmware
The easiest and most often the most effective fixes are often the simplest. Let’s start with some essential software updates and basic connection checks.
Keep your Nintendo Switch and your Joy-Cons at the latest version. Nintendo regularly releases firmware updates that fix bugs and improve overall performance. To check for a system update, go to “System Settings” on your Switch’s home menu. Scroll down to “System” and select “System Update.” The Switch will automatically check for and install any available updates.
Equally important are the Joy-Con controller firmware updates. From “System Settings,” scroll down to “Controllers and Sensors.” Select “Update Controllers.” The Switch will then check for and install any available firmware updates for your connected Joy-Cons. Make sure both Joy-Cons are connected (either docked or attached to the console) for this process.
Rebooting and Re-Pairing
Next, consider rebooting the console. A simple restart can resolve various temporary glitches. Press and hold the power button on the top of the Switch until the power options appear. Select “Power Options” and then “Restart.” After restarting, try your Joy-Cons again.
The next step is to repair the controllers. This step will reestablish the connection between the Joy-Cons and the console. From the “Controllers” submenu in “System Settings”, choose “Change Grip/Order”. The Switch will search for nearby controllers. Press the sync button (small circular button) on your Joy-Cons to initiate the pairing process. Follow the on-screen instructions to ensure the controllers are correctly paired with the console.
Environmental Factors and the Joy-Con’s Reach
Understanding the Bluetooth Range
Physical proximity and environmental interference frequently play a larger role in the disconnect issue.
The typical Bluetooth connection range for Joy-Cons can vary, but generally, the optimal distance is within ten to fifteen feet of the console. Obstacles, such as walls or furniture, can further reduce this range. Try moving the console closer to you, or playing in a more open space to rule out distance as a cause. Make sure the Joy-Cons have a clear line of sight to the console for optimum performance.
Wireless Interference Considerations
Bluetooth signals can be disrupted by other wireless devices, as discussed earlier. Consider temporarily turning off or moving any devices that emit wireless signals, such as Wi-Fi routers, Bluetooth speakers, or even microwave ovens. The presence of nearby devices can overload the wireless environment, weakening the connection.
Also, ensure you are holding the controllers correctly. Avoid blocking the top of the Joy-Cons where the antennas are housed. Your hands might inadvertently disrupt the signal strength.
Deep Dive: Inspecting and Cleaning the Joy-Con
Visual Inspection for Damage
Sometimes, the solution to a disconnecting Joy-Con lies in the physical inspection and maintenance.
Start by visually inspecting the controllers. Look for any obvious signs of damage, such as cracks in the casing or loose components. While rare, any such physical damage could be affecting their ability to communicate with the Switch.
Checking the Rail and Connectors
Carefully examine the rails (the sliding track that fits onto the Switch) and the connectors on the Joy-Cons. These rails should be clean and clear. Use a soft, dry cloth to remove any dust or debris that could be preventing a secure connection. Avoid using any liquid cleaners on these components.
Inspect the pins on the console where the Joy-Cons connect. Any bent or damaged pins could lead to connection issues. Be extremely careful when doing this, and consult a repair shop if you are not comfortable.
Advanced Cleaning Techniques (with Caution)
If you are comfortable opening the Joy-Con, then more advanced cleaning can be performed, but be very cautious, as you are voiding the warranty at this point. You will need to watch some instructional videos. You can use isopropyl alcohol (at least 90% concentration) to clean the internals. Be sure to let it fully dry before reassembling. However, unless you are familiar with electronics repair, this is risky.
Exploring Advanced Troubleshooting
Testing with Another Switch Device
If the basic steps haven’t solved the issue, let’s try a few more focused tactics.
Try testing the controller with other Switch devices. The problem could lie with the console itself. If the Joy-Con consistently disconnects on another Switch, the controller is more likely at fault. If the Joy-Con works on another console, the problem could be with your specific Switch unit.
Re-Pairing and Resetting Controllers
To reset the controllers, go into the console’s settings, in the “Controllers and Sensors” settings menu. Select “Disconnect Controllers.” Next, try to reconnect the controllers and see if it remedies the situation.
Considering Alternatives and Seeking Professional Help
Alternatives like Pro Controller
If all else fails, consider the potential solutions.
Sometimes, the simplest solution is to use a different controller. Nintendo’s Pro Controller is a fantastic, more traditional alternative. It connects wirelessly and has a more robust design. Other third-party controllers also have good performance. While not perfect, a different controller could allow you to still game while you wait for a repair.
When to Seek Professional Repair
If you are not comfortable making more complex repairs or if the methods outlined here have proven unsuccessful, it might be best to seek professional help. Local electronics repair shops might specialize in fixing consoles. Search online for local repair shops that specifically mention repairing Nintendo Switch Joy-Cons. Make sure to inquire about their expertise and read reviews before handing over your controllers.
Replacement and Warranty
Warranty Information and Claiming
Consider replacing the Joy-Con. If your Joy-Con is still under warranty, reach out to Nintendo’s customer support. They may offer repair or replacement, depending on the nature of the problem. Make sure to have your purchase details ready.
Considering Replacing Joy-Con
If the warranty has expired, then consider replacing the Joy-Con. While the cost of a replacement Joy-Con can be a bit higher than a repair, it can also remove any worry of having to troubleshoot.
Wrapping Up and Keeping Playing
Facing a Joy-Con that keeps disconnecting can be incredibly frustrating, but hopefully, this guide has provided you with a comprehensive set of troubleshooting steps to get you back to playing your favorite Nintendo Switch games.
Remember to always start with the easiest solutions, like software updates and reboots, before moving on to more involved checks. By systematically identifying the problem and methodically working through the steps, you can often resolve this issue and reclaim your gaming enjoyment.
If the problem persists, then seeking professional help or considering a replacement controller remains an option.
Ultimately, the goal is to get you gaming without constant disconnections. We wish you good luck with your troubleshooting endeavors and hope you get back to enjoying your Nintendo Switch games.
